Take a break, grab a snack, and watch this video. Case Teams -> Case Team Roles , create 2 roles and make sure that both have correct Case Access. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. Review the steps to rename the console to 'Cloud Support Service Console'. stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. It still gives me the same error that it isn't found. Could you share what you have for your dashboard/report/etc and I'll take a look! took me 2 hours to undersand that, and without your comment I could have been there forever!! I'm working on the Service Cloud super badge and the error below is driving me nuts! Wait 24 hours then re-create the process. Finally I have enabled only: Enable email-to-case, Enable html email, Set Case source to Email, Enable On-demand Service (over email: Bounce and unauthorized sender action : discard message). Use another way to specify capacity for the routing configurations. Change the labels for Case and Product To Maintenance Request and Equipment respectively. This worked for me. HiiI face some problem while trying to finish this challenge:Set report, dashboard, and public list view security settingsChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. Confused? can you please suggest something? :), I am unable to solve this. Thank you! Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. The only issue remains that the standard email quick action can be added in the page lay out for the Macro but is not visible in the console in the trailhead org. I am getting this below error. Goodness! Ensure you set up the routing for Advanced Cases properly.i have done all the setup but . These are not correct check the challenge instructions, If you are still stuck .read about Onmi Channel. Usually this is due to some pre-existing configuration or code in the challenge Org. You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. Ask Question Asked 2 years, 8 months ago. Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help. The macro itself is working fine. I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. http://www.alwaysablezard.com/salesforce/tips-for-passing-the-service-cloud-specialist-superbadge/, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. You will need it. You may want to jot down notes as you read the requirements. error, has anyone found any way around this? I made two dollars today! The error message is so cryptic that it's hard to troubleshoot the issue. Due to the fact that we created custom page layout, I totally forgot to add the 'Entitlement Name' and give it access to the required profiles. I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine, I get the email and also the case is closed successfully.Did you find a solution? I also confirm that no additional code exists in this org. Ensure you create the Cloudy Weather Resolution automated action. I've had it take up to 24 hours :(. (The badge is all click, no code.) Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. He laughs when I poke his nose and tries to take toys out of my hand. Health Cloud Superbadge Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. I'll keep checking if I missed anything. 43 are for Admins. Which checkbox I have to checked in Step 5.Actually I am getting below error:"Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. Trailhead Superbadge: Data Integration Specialist - Forcetalks MVNOs, Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. I am stuck on challenge 5. on Challenge 4 of the Service Cloud Specialist and I am going around in circles :(I have: 1: . Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. Did you perform any particular action to get the email available on the console ? I like your blog.Devops Online Training in HyderabadLearn Devops Online. Sorry . Appreciate any help. Clone the Case Layout page layout youll need the Feed View for it later, Dont be tempted to get rid of any existing Case Status values. 3. I have named and renamed it (Over and over and over). Challenge 4 Case Routing. However I successfully created this console in my playground.Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. Look at the page layout again- there is another item you will need to add. I have used knowledge 1000 times and have never had anything like this. Hi Baby, On Challenge 2 - was i wrong to create a new picklist field and call it "Case Stages" and drop it on the Case Information Page Name? Let's do this. Could you shoot over a few screenshots of what you have? !Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Have a question about this project? Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. 1 is checked that should not be checked. Part of doing the Service Cloud Specialist superbadge is trying new things, so I am putting up picture of new things that I've tried recently. hours of inactivity vs hours of being created. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. This way, I can take a deeper look. {!Case.OwnerFirstName}, Ursa Major Solar. You write beautiful things. thanks a bunch. As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Some changes are done at Challenge 2. Compute Sales Specialist in Taipei, Taipei City, 11568 | Sales at Hello, I am also stuck with the same situation as Anonymous May 31, 2019 at 12:12 AMHi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. And of course, I just tested the challenge 4 again and I passed! Save & Activate.That helped me clear that error. Thank you very much for such an interesting post. I created a new dev org to complete the badge.Challenge Not yet complete here's what's wrong: There was an unexpected error while verifying this challenge. Service Cloud Specialist Issue #2 shunkosa/trailhead-superbadge-jp Could you suggest how to troubleshoot it ? advanced apex specialist superbadge solution Hi, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: MQUSLKFA.Tried in doing different org too. Does anybody have a moment to help? It's likely something simple like an extra character. The worst error! Theres the possibility of sorting by one column then the next get to know the, The report has to be a summary report. If the answer is a dev org and you are still on step 1 or 2 of the challenge, I would just start over in a playground. (Hint- The name of the component is not "entitlements"). I usually visit your website and I always learn something new from here. Service Cloud Specialist Superbadge - YouTube Yes! Ensure you have created the Support: Cloudy New Email from the Case email template., i tried everything but not able to fix this error, Good content. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Expert Tips on Getting Your Billing Superbadge - ITequality Thank you! I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. I have enabled the knowledge user check box in the user profile. Hi Trailhead Baby,Having problem with Challenge 4 with an error message:Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. Service Cloud Specialist Superbadge - 1,2,3 - Blogger Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. You, my amazing reader, get more than tips for a Salesforce Superbadge. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. Think of this like a Sales Process. where you have opportunity stages associated with the process. Yes - You will need to use the preexisting standard field, then add the stage values that are necessary in addition to the standard. (I am totally stuck on a CPQ superbadge right now on the last step!). Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! I am not sure whether its correct or not. Trailhead Baby any idea? The custom email button I made was visible instead but was not approved by the Trailhead check. For those of you who know me, you probably know that Im lucky enough to have a job that. Could you share a bit more details on what you have done for this step? Hi All,I am currently stuck at challenge 4. Issue was with the Lightning Page Layout. Its upsurd. I am also having exactly same issue, I logged in as Ada and can see knowledge article, but while checking the challenge it keep sayingWe can't find that Case Agents have access to Knowledge. I have literally tried everything mentioned in this tread I am six hours in and cannot clear this error"We can't find the Case Stages for the Cloud Technical Team Lifecycle. Modified 2 years, 1 month ago. You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! Make sure that the correct date range is selected. @Michal- I did all the steps properly, created assignement rules, Created team roles also , Created support process also but still getting the same error. After editing the service console, you might have to edit the new profiles. It is now working. Email to Case would already be on if youve followed the instructions carefully now its a case (ahem) of establishing a routing address and making sure it doesnt need a firewall agent to work. here is the complete guide for designers that will increase your knowledge. But I have created this Data Category, so I'm not sure what the issue is. The text was updated successfully, but these errors were encountered: Can You Please Provide the notes So we Can Follow That And Solve Superbadge. Please help me.Thanks,Vinay Manduva, Techforce services is a Salesforce Consulting Services in Australia Specialising in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core.Salesforce Data Analytics let us help you become a data driven organisation and ensure your data is working hard for your business This includes implementiSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce DevOps partnersSalesforce DevOpsManaged project services, Techforce services is a Salesforce Consulting Services in Australia Specializing in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in Australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core. That is frustrating! Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. If you've been introduced to the world of Salesforce, you might have heard of a little thing called a superbadge. I didn't change anything and retried the "Check Challenge" just now and it worked. Take a break, grab a snack, and watch this video. You cannot customize its label or logo". Have you set up the routing address? The key word is "rename." privacy statement. Trying new things- my baby brother practiced crawling through a tunnel. I dont see any check box under layout properties of Knowledge. Ensure you set up the routing for Advanced Cases properly.I configured both Advanced and Basic Case Configurations But still getting same Error. Something a little odd- Have you added the chatter feed/publisher to the layout? Did you start with a clone of the correct profile? Even after setting up support proc and presence status. 2 comments Closed . For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". I am getting an error in challangee check: Challenge Not yet complete here's what's wrong: Ensure Case Status is set directly from the Macro not through a Quick Action, Trigger, Workflow, or Process Builder. This comment has been removed by the author. I'm not sure I would have figured that out if I didn't stumble across this forum. That proved to be incorrect. Two things try a different merge field for the name. Did you verify that the action is on the page layout Salesforce Mobile and Lightning Experience Actions. "Please help to resolve this. Service Cloud Specialist Superbadge Challenge 2 Question. Service Cloud Consultant Certification Guide & Tips Ensure the Customer Contact can be tracked on Cases. (I made a custom button as well for this one.). (It's an easy thing to overlook) If yes, I'd like to hear a few more details about your process. I removed those and then the trailheadapproval was there. By creating separate question and Answer fields in Knowledge,I was able to complete the challenge. I have named it "Cloud Technical Team" and I have named it "Cloud Technical Team Support Process." Service Cloud Specialist Superbadge Challenge 2 QuestionI have followed the exact process but I am facing the below error. Salesforce Data Analytics let us help you become a data driven organization and ensure your data is working hard for your business, This includes implementionSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce Health CheckSalesforce DevOpsManaged project services. I have created and recreated the Cloud Technical Team support process more times than I can count. But I didn't complete it. My problem was that I had 2 users with the same name: Ada Balewa. You, my amazing reader, get more than tips for a Salesforce Superbadge. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team LifecycleGetting this error can anyone please help. I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to rebecca@capstorm.com. What am I missing? I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. Your help is needed! Right now he' taking a nap.so I'm off to edit some reports! Yes, routing address: routing name (cloudy Email Routing), Case owner (Basic case organizer), email address (my email address), Verification (Verified).Do I need to change something in the support settings? "I've read through the other comments with folks in the same boat and have tried to check all of those things first. Ask Question Asked 2 years, 8 months ago. Hi Trailhead Baby, I'm losing my mind here. Activate your knowledge groups and sub-groups. Tags Click the cog in the upper right hand corner. R&D, A project with Daddy: My favorite daily process! Tips for Passing the Service Cloud Specialist Superbadge Amazing perception you've got on this, it`s pleasant to discover a internet site that information a lot statistics approximately exclusive artists please checkout my post complete home care. It's easy to miss. Challenge 5 error : We can't find a field called 'Question Long Text Area'. The name of the template should be: Support: Cloudy New Email From Case, Hi Trailhead Baby,I am stuck at Challenge 6, can't able to find 'Closed' picklist value in Status field.