0191 433 5353Text: 'ENQ' and your message to 07943 115 156.housingoffice@gateshead.gov.uk, Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. Call us on 0333 050 8887 to start the process or fill in the form. Home Group | Watergate Court, Gateshead The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. New online repair reporting system launched - Gateshead Council disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. Planned repairs usually need an inspection before work is done. endobj View my payslip. Housing contact details - Gateshead Council Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. Your Employees Portal - Gateshead Council If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. Gateshead It is also possible to claim for any damage that may have been caused during repair works. Gateshead Metropolitan Borough Council | Complaints - Housing Disrepair All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. You can create a free account to post activities, services and promote organisation working in Gateshead. Housing Disrepair Were delighted that you want to come and work with us. Your Employees Portal - Gateshead Council We hope to reschedule these events at a later date. endobj You can also claim compensation for the damage that has been caused during repair work. This is commonly known as filing a compensation claim for despair against a housing association landlord. We hope to reschedule these eventsat a later date. 1 0 obj Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". Repairs update You can now report your non-emergency repairs. I have to tell you, this week I have had four complaints that have been going on for two years. Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. 0191 433 3174. housingadvice@gateshead.gov.uk. East Ham View details of your former and current tenancies including rent statements and repair. Work continues to address 3,000 Gateshead Council property repair I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. Council residents in Gateshead waiting nearly a month for house repairs The report found the repair centre's ability to handle calls was deemed 'critically low'. We will pay compensation for damage which is our fault or our contractors' fault. The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. stream Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. Are you a Council or Housing association Tenant with housing disrepair issues? As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. Employer Est. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. There are no emergency or urgent repairs outstanding at this point in time. For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. We will first make sure that it is our responsibility to do the repair. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. Please continue to be patient, as we are experiencing a high volume of phone calls. The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. 182-184 High Street Don't worry, we can still help! Gateshead council tenants wait almost a month on average for repairs Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. Information, Advice, Services and Support - Gateshead Local Offer SEND Gateshead Council. You should report any damage to your local housing office. Read more about the Housing Capital Investment Programme. You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. Cabinet met this week to determine the future of Gateshead Council's Leisure Services . We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. <> For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. These include re-fixing toilet seats and repairing minor leaks. Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. This includes both small leaks and emergency repairs. Do you want to work with us in helping to create spaces that are great to work and/or live in? As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. :L+Ftc[Sdu|^Y^. The amount of compensation you receive will depend on the severity of the illness and how long it lasted. However, the contractor will not ask you for any money when they call. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. Reporting repairs Home. We will need to look at what has been damaged so please don't throw anything away. For further information please contact the Involvement Team by: Civic Centre Always ask to see this card before letting anyone into your home. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. Gateshead Council aims to complete the backlog by late March next year. Gateshead. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. Metropolitan Borough of Gateshead - Wikipedia Clothes and material items Any clothing or other material items such as curtains, bedding etc that may have been spoilt due to damp conditions in the home or mould growth for example may be claimed for. As a council housing tenant, you are entitled to a good standard of living. United Kingdom. We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. Well, theres so much on offer and heres just a few of the highlights! If they can't show you a card, or you have any other reason to be suspicious, don't let them in. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. 27,852 - 30,151 a year. NE8 1HH The team were very helpful and understanding of my dangerous situation. Gateshead Council Housing Services | OurGateshead If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". Our business support events remain cancelled for now. The call-out team will make the property safe and arrange to come back the next working day to finish the repair. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. As part of our commitment to quality services, we aim to provide a reliable and quick repair service. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. This is known as the Right to Repair scheme. Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. Complain about council or housing association repairs If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. endobj Last week we successfully launched our new online system, with over 100 repairs reported in the first week. 3 0 obj In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. Appointment Types - Gateshead Council Gateshead, England Jobs - 16,311 openings | Glassdoor I have got this complaint, they monitor it and see it through to the end. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. The department is on the lookout for more callhandlers and building technicians. Youth justice services: North East and Cumbria - GOV.UK Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. "The garages at Leam Lane had already been condemned, and we were working towards . Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Gateshead Council Section Manager - Repairs Job in Gateshead, England Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. If so, please keep reading as youre just what were looking for! One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. However, our partners are continuing to deliver a series of . We are Gateshead Council'sHousing Team. Equipment services :: South Tyneside and Sunderland NHS - STSFT The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. Council tenants can also be offered evening appointments for repairs from 4:30pm. Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. Unfortunately, this job posting is expired. Thursday 26th January 2023. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. We encourage our people to think differently, do the right thing and be innovative. Time to have your say on the future of our leisure service. You have the chance to buy up to 10 additional holidays per year. The contractors are currently repairing seven properties a week. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". Gateshead Council Repairs & Voids Job in Gateshead, England | Glassdoor Repairs update - Housing Team at Gateshead Council | Facebook Any resident with My Housing Account can access this service. We would not replace all items, only the ones that are required. VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. My flat was repaired in time for my childs birth and I received rent refunds and compensation. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. These are repairs which need quick attention and don't need an inspection first. Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. She added: "Someone has got to own it. They should all be done. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Repairs - Gateshead Council As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. What are the costs and charges at Watergate Court. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. Internal deterioration such as damage to carpet, walls etc. We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. Homepage for Gateshead Councils Benefits and Council Tax information Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. Gateshead gardener's fury as garage roof plants itself in her flower Gateshead Council aims to complete the backlog by late March next year. Payslips. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. However it did show that 36% of repairs were fixed when first looked at after being correctly identified. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. E6 2JA. You can also include claims for loss of earnings and care costs if necessary. This makes sure that everyone is treated fairly. Request a FREE property inspection to find out how much your claim is worth. The site has been designed with residents and local groups to ensure it is easy to use. PDF REPORT TO CABINET TITLE OF REPORT: Council Housing - Gateshead Council We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. People really are our greatest asset at Gateshead Council, and we value every employee. Our housing offices are currently closed to the public. As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. Repairs & Voids. Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. The council is responsible for most repairs to your home. The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. : 50K - 53K. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. My Housing Account - Gateshead Council The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. Work continues to address 3,000 Gateshead Council property repair backlog