StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. Events that were postponed or rescheduled wont be refunded, Fowlks said. If you want to receive local news alerts, please download our WPXI News App. Its been well-reported in the media[2] and is the subject of a class-action lawsuit. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic.. What is your rescheduled or postponed event policy? A brutal sucker punch in the OVC tournament stopped the game in its tracks. If you buy tickets on StubHub to an event that is canceled, you are covered by our FanProtect Guarantee. Terms & Conditions. Looking for a ticket refund? StubHub reaches agreement to repay StubHubs Policy on Venue Health and Safety Protocols, COVID-19 Impacted Event Policy - What You Need to Know Before You Go. Stubhub does not have the money for refunds and recently admitted so in court. Read Customer Service Reviews of stubhub.co.uk - Trustpilot Stated performance for THIS DATE, THIS EVENT, is canceled. Take a look at what they promised those valued customers (emphasis is theirs): If you bought tickets on StubHub and your event is still happening, you are good to go! A StubHub official said Wednesday the company doesn't discuss active litigation. StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. Ticket refunds: Rules and one surprising tip for postponed concerts and STUBHUB - 63 Reviews - 199 Fremont St, San Francisco, CA - Yelp Filled out the block for reason. However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. All rights reserved (About Us). StubHub: Event Tickets on the App Store 3. What do I do if my event is cancelled? How do I get my compensation? Most venues, ticket platforms, and resellers are offering full refunds (ticket fees included) when an event gets canceled. If StubHub made a mistake, call their customer service line at 1-866-788-2482 and explain your problem. It has shared the following tips: What you can do to prevent the spread of COVID-19 and other respiratory diseases: For statewide and national information on the virus, visit Michigan.gov/Coronavirus or CDC.gov/Coronavirus. Its just missing with no explanation. StubHub won't give refunds for canceled events, just 120% site credit Now, StubHub customers can't even get their money back, after a change in company policy amid the coronavirus pandemic. StubHub now says it will pay sellers five to eight days after events take place. r/stubhub - This is how I got my money back from StubHub. I would It turns out, according to BankRate, more than half of people who laid out cash for events since the pandemic shut everything down didn't get it returned, and 60% have given up trying. All Rights Reserved. If no timely response is received from StubHub regarding your Notice of Dispute form, you may then initiate an arbitration proceeding against StubHub by filing a Demand for Arbitration Consumer Arbitration Rules form with the AAA. Receive a coupon for 120 percent of your original. 2018 Techboomers All Rights Reserved, https://techboomers.com/how-to-support-techboomers, A monetary refund, up to the full value of your tickets, FanCode credit, for use towards future StubHub purchases, up to the full value of your tickets, Replacement tickets of equal or greater value than the ones that you purchased. 72 hours prior to the event). StubHub will require you to send in the incorrect tickets and it will be at their discretion whether they issue you a full refund or offer you StubHub credit for future events. StubHub said theyd refund canceled tickets, but now theyre taking that back, The Clippers Russell Westbrook experiment is off to a terrible start. StubHub recently stopped offering cash refunds for canceled or postponed events. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. President Donald Trump says he spoke with several families including Antwon Rose's President Donald Trump says he spoke with several families including Antwon Rose's. Exhibit A, StubHub Article, Notice of Dispute, Exhibit B, StubHub Article, Consumer Demand for Arbitration, https://www.stubhub.com/legal/?section=ua, Exhibit C, StubHub Article, Request for StubHub to Pay Fees, https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf, International Society of Primerus Law Firms. But these are unprecedented times.. Customers complained to the press and filed lawsuits. All Rights Reserved. This Rewards Cash is ready to be used right now through the Vivid . Unfortunately you will not be entitled to a refund. The Associated Press. I still printed out the notice of dispute. We certainly hope they do. The suit accuses StubHub of breach of contract, conversion, negligent misrepresentation and violations of various California consumer protection laws. Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now, the company said in a statement. In the past, cancellation prompted a full refund from the online ticket broker. In May 2021 - as a result of the attorney generals' investigations - StubHub reversed its decision and notified its customers that if they purchased tickets prior to March 25, 2020 and their events were cancelled, they would receive a full refund unless they elected to retain their account credits. 2. That means all of those remaining or yet-to-be-played games hang in limbo. By matching highly experienced lawyers with specific client needs, Christian & Small develops innovative, effective, and efficient solutions for clients. Even on March 12, as major cancellations had begun to be announced, StubHub emailed users to say, "We have your back," and assuring them they could still get refundsbut also offering, as an alternative, coupons for 120% of the tickets' prices, redeemable for a year. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. And best of all, the practical effect of StubHubs user agreement requiring it to pay all the arbitration costs (these costs alone can run several thousand dollars, which is probably a lot more than the cost of the concert tickets youre asking to be refunded), and possibly your lawyers fees and costs too, is that StubHub should be strongly incentivized to pay your refund claim rather than dispute it.[7]. Paul Sawers / VentureBeat . 8 Feb 2023. They're trying to claw that back. Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. StubHub to Refund Over 75k Customers for Events Canceled During the Refunding tickets to a cancelled event - stubhub.community Also, if time permits, you can simply re-sell your tickets on StubHub (see our How to Sell Tickets on StubHub tutorial) or another popular ticket resale website. Cookie Settings/Do Not Sell My Personal Information. The buyer will be provided a credit for 120% of the total amount originally paid or the option of a cash refund. Viagogo, a tickets marketplace, bought StubHub in February 2020. * 21+ (19+ CA-ONT) (18+ NH/WY). It is simply a platform that connects people who are selling tickets with people who wish to buy tickets. Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any "savings" it may have pulled in onto ticket sellers, who according to the lawsuit "have in many or all instances been backbilled for the canceled events." StubHub finally addressed the formal . StubHubs return policy is called the FanProtect Guarantee. ContactBruce Vielmetti at (414) 224-2187or bvielmetti@jrn.com. FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. Terms at draftkings.com/sportsbook. StubHub suspended that policy in March 2020, following the mass . By attending the event, you assume all risk of exposure to COVID-19. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. How are others in the industry handling this? Payouts delayed for events before COVID-19 shutdowns. StubHub owed him $111.36. Those will be paid out by the end of May. If an event is canceled, you will get a credit worth 120% of your original order, or a full refund, your choice. What are the consequences if I dont comply with these health and safety policies? StubHub - Buy & Sell Concert, Sport & Theatre Tickets StubHub agrees to refund payments for canceled events "In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant. White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. It had already been disbursed to the sellers. Your email address will not be published. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. Tel: 601.427.4050 Yes Viagogo, a tickets marketplace, bought StubHub in February 2020. Sorry we couldn't be helpful. Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled . We'll email you when an event is canceled. The fired Google engineer who thought its A.I. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March . A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. StubHub users who attend events during the COVID-19 pandemic agree that they are responsible for complying with all venue, team, and performer policies including COVID-19 verification requirements and health and safety protocols (e.g. If a ticketholder can't attend, they can resell their tickets on StubHub with no selling fee. StubHub to refund canceled events after pandemic complaints StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. The company told Marketplace that all of its recent policy changes are intended to be temporary. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split.